Shipping policy

Shipping Policy

We ship within Israel only, in two ways:
Free shipping to a post office or pickup point, with no minimum order.
Express home delivery: ₪115. You choose it at checkout.
The delivery time is the same for both.

Delivery times
10 to 20 business days from the time of the order. During busy periods or high demand there may be delays of a few days, and if that happens we will let you know.
Business days are Sunday to Thursday, excluding holiday eves, holidays and public rest days in Israel.

Tracking
After your order ships, you will receive a tracking number by email. If you have a question about a shipment, contact us on WhatsApp or by email at info@packitsmartly.com and we will check.

If the shipment is delayed
If the package has not arrived by the end of the delivery time stated above, you can cancel the order and receive a full refund, with no cancellation fee.

Shipping address
Please make sure the address is complete and correct: street, house number, apartment, floor and phone. We are not responsible for a shipment that was lost or delayed because of an incorrect or incomplete address provided in the order.

Refusal or failure to collect
Collecting the package, or receiving it from the courier, is the customer's responsibility. A package that was refused or not collected in time is returned to us, and it is the customer's responsibility to contact us to arrange a reshipment. Reshipment is paid for by the customer. A refund is not given automatically: it is given only at the customer's request and in accordance with the Cancellation and Return Policy, less the cost of shipping back to us and a cancellation fee as permitted by law.